YOUR RIGHTS

When using the services at Evolve Peer Support Trust you have the following rights. Some of the information on this page has been abridged - to read the full Code of Health & Disability Services Consumers' Rights click here.

To read your rights in a different language, click here.

RIGHT TO BE TREATED WITH RESPECT

1.

1.

RIGHT TO BE TREATED
WITH RESPECT

  • Every user has the right to be treated with respect.

  • Every user has the right to have his or her privacy respected.

  • Every user has the right to be provided with services that take into account the needs, values, and beliefs of different cultural, religious, social, and ethnic groups, including the needs, values, and beliefs of Māori.

RIGHT TO DIGNITY & INDEPENDENCE

3.

3.

RIGHT TO DIGNITY & INDEPENDENCE

  • Every user has the right to have services provided in a manner that respects the dignity and independence of the individual.

RIGHT TO EFFECTIVE COMMUNICATION

5.

5.

RIGHT TO EFFECTIVE COMMUNICATION

  • Every user has the right to effective communication in a form, language, and manner that enables the user to understand the information provided. Where necessary and reasonably practicable, this includes the right to a competent interpreter.

  • Every user has the right to an environment that enables both user and provider to communicate openly, honestly, and effectively.

RIGHT TO MAKE AN INFORMED CHOICE & GIVE INFORMED CONSENT

7.

7.

RIGHT TO MAKE AN INFORMED CHOICE & GIVE INFORMED CONSENT

  • Services may be provided to a user only if that user makes an informed choice and gives informed consent, except where any enactment, or the common law, or any other provision of this Code provides otherwise.

  • Every user must be presumed competent to make an informed choice and give informed consent, unless there are reasonable grounds for believing that the user is not competent.

  • Where a user has diminished competence, that user retains the right to make informed choices and give informed consent, to the extent appropriate to his or her level of competence.

  • Where a user is not competent to make an informed choice and give informed consent, and no person entitled to consent on behalf of the user is available, the provider may provide services where—
    (a) it is in the best interests of the user; and
    (b) reasonable steps have been taken to ascertain the views of the user; and

  • Every user may use an advance directive in accordance with the common law.

  • Every user has the right to refuse services and to withdraw consent to services.

  • Every user has the right to express a preference as to who will provide services and have that preference met where practicable.

RIGHTS IN RESPECT OF TEACHING / RESEARCH

9.

9.

  • The rights in this Code extend to those occasions when a user is participating in, or it is proposed that a user participate in, teaching or research.

RIGHTS IN RESPECT OF TEACHING OR RESEARCH

RIGHT TO BE TREATED FAIRLY WITHOUT PRESSURE

2.

2.

RIGHT TO BE TREATED FAIRLY WITHOUT PRESSURE

  • Right to freedom from discrimination, coercion, harassment, and exploitation.

  • Every user has the right to be free from discrimination, coercion, harassment, and sexual, financial or other exploitation.

RIGHT TO SERVICES DELIVERED WITH CARE & SKILL

4.

4.

RIGHT TO SERVICES DELIVERED WITH CARE & SKILL

  • Every user has the right to have services provided with reasonable care and skill.

  • Every user has the right to have services provided that comply with legal, professional, ethical, and other relevant standards.

  • Every user has the right to have services provided in a manner consistent with his or her needs.

  • Every user has the right to have services provided in a manner that minimises the potential harm to, and optimises the quality of life of, that user.

  • Every user has the right to co-operation among providers to ensure quality and continuity of services. 

RIGHT TO BE FULLY INFORMED

6.

6.

RIGHT TO BE FULLY INFORMED

  • Every user has the right to the information that a reasonable user, in that user's circumstances, would expect to receive, including—
    (a) advice of the estimated time within which the services will be provided; and
    (b) any other information required by legal, professional, ethical, and other relevant standards.

  • Before making a choice or giving consent, every user has the right to the information that a reasonable user, in that user's circumstances, needs to make an informed choice.

  • Every user has the right to honest and accurate answers to questions relating to services, including questions about—
    (a) the identity and qualifications of the provider; and
    (b) the recommendation of the provider.

  • Every user has the right to receive, on request, a written summary of information provided.

RIGHT TO SUPPORT

8.

8.

RIGHT TO SUPPORT

  • Every user has the right to have one or more support persons of his or her choice present, except where safety may be compromised or another user's rights may be unreasonably infringed.

RIGHT TO COMPLAIN

10.

10.

RIGHT TO COMPLAIN

  • Every user has the right to complain about a provider in any form appropriate to the user.

  • Every user may make a complaint to—
    (a) the individual or individuals who provided the services complained of or any person authorised to receive complaints about that provider; and
    (b) any other appropriate person, including—
    an independent advocate provided under the Health and Disability Commissioner Act 1994; and
    - the Health and Disability Commissioner.
     

  • For access to Evolve's complaints information - click here.